Job Responsibilities

• Support the entire Spa, Wellness and Fitness Management team

• Ensure an efficient and smooth spa operation with guest’s and employee’s safety based on our policy.

• Ensure to maintain an updated product knowledges, current promotions, and SOP.

• Ensure an appropriate cash float based on SOP established by Finance.

• Understands the department P&L and being able to think the relationship between financial figures and the daily operation.

• Promote and sell spa menu/package to guests and members in knowledgeable and professional way.

• Highly motivated for maximizing spa revenue and reputation.

• Assist in the supervision/operation of all spa departments, Spa Management, Spa Membership, Spa Receptionists, Therapists, and Instructors.

• Handling guest complaints, requests, and inquiries for all spa service with professional attitude.

• Greet all VIP guests at spa on behalf of Spa Manager and Director.

• Greeting and monitoring at spa reception especially peak operation hours, handling team efficiency with high service quality and hygiene.

• Pro-active in seeking guest comments and feedback.

• Understand market trends and activities of competitors.

• Ensure all guest information and documents are being maintained in a proper way to protect as confidential.

• Flexible operation handling to meet guest’s expectations.

• Maintain awareness of new market trends and activities of competitors.

• Establish good and professional relationship with vendors.

• Develop and train all spa staffs.

• Keep updating SOP with latest information.

• Administration and implementation of staff training for all spa operation.

• Fully understand and conduct emergency procedures and safety training.

• Develop and assist with training activities focused on improving skills and product knowledge.

• Ensure all staffs have a complete understanding of Rules and Regulations.

• Monitor staffs’ performance and feedback.

• Maintain pleasant working environment for spa team.

Required Skills and Qualifications

• Positive, engaging, and energetic personality

• Able to be organized, manage time wisely and work with little to no direct supervision

• Very high attention to detail

• Sensitive to cultural nuances

• Excellent communication skills, both written and verbal on English

• Able to handle a multitude of tasks in an intense, fast paced environment

• Excellent people skills and the ability to work under pressure and with various stakeholders

• Ability to maintain a clean and professional appearance as per company policies

• Ability to stand for extended periods of time

• Multi-lingual is a plus

• Medical knowledge and/or experience is a plus

• Strong holistic health, wellness, and nutritional background

• Graduate of Hotel School or College Degree

• PC Skills (Microsoft Office Suite) and Spa Booking System (Book4Time, Spa Booker, Spa Soft etc.)

• Current certification from a nationally recognized and accredited fitness/spa/massage program is a plus